Refund policy
Returns and Refunds
If your locker arrives damaged or faulty
We will fix it at our cost. Email info@linkslockers.com within 7 days of delivery with your order number and photos of the damage and the box. We will send replacement parts or a replacement locker at no charge. If we cannot fix or replace it, we will refund you in full.
Small marks from shipping
Each locker weighs about 30kg (65 lb) and travels a long way. Now and then a panel picks up a small mark or bend in transit. If that happens, send us photos and we will send a replacement panel free of charge.
Warranty
Every locker comes with a 12-month structural warranty. To make a claim, email info@linkslockers.com with your order number and photos.
Change of mind
We do not offer returns or refunds for change of mind. Please check the dimensions on the product page against your space before ordering. If you are unsure whether it will fit, email us first and we will help.
Cancelling an order
You can cancel before your order ships. Orders ship within 24 hours, so please get in touch as soon as you can. Once an order has shipped it cannot be cancelled.
Gift cards
Gift cards are not refundable and cannot be exchanged for cash.
Refund timing
Approved refunds are sent to your original payment method within 3 business days. Your bank may take a few more days to show it.
Australian customers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.